Whittlesea residents called on to rate council performance

Whittlesea council residents may be asked to take the ten minute survey.

by Michaela Meade

Whittlesea residents are being called on to have their say about the council’s performance over the past year.

Independent market research agency, National Field Services, will call 800 residents to measure the community’s perception of the council and the services it delivers, as part of the annual state government Community Satisfaction Survey.

Council chief executive Craig Lloyd encouraged residents to participate in the survey if they receive a call.

He said the survey would only take about 10 minutes to complete.

“We really value our community’s feedback to let us know what’s working well and in what areas we can do better,” Mr Lloyd said.

“The City of Whittlesea is very committed to making improvements to the way we deliver services and facilities and this survey is just one way we can hear from our community and improve our performance.”

The council is also seeking feedback on its 2021-25 council plan.

Mr Lloyd said residents can get involved by having a conversation with council administrators during an online forum at 6.30pm on Thursday, February 18.

“We’ll be asking residents, businesses, clubs, groups and other stakeholders where council’s efforts and funds should be focused over the next four years,” Mr Lloyd said.

The council will be holding community forums and pop up activities to have COVID-safe face-to-face conversations, and residents can also fill out an online survey.

For information about the Community Satisfaction Survey, call 9217 2170.

Register for updates on the council plan engagement at engagement@whittlesea.vic.gov.au.