Traffic and parking have been named as the most important issues for Hume residents.
The results of the council’s Community Survey 2017-18 reveal that more than a third of residents believe the council could do more to improve traffic and parking across the municipality.
In all three wards, the lack of parking in local streets was named as the issue residents were least satisfied with. Residents were also unhappy with the condition of major roads, the cleanliness and appearance of public areas, and the provision of community services and facilities.
Residents were most satisfied with the council’s garbage collection service, followed by libraries and sports fields.
Mayor Geoff porter said the survey had alerted the council to areas in need of improvement.
“We’re always looking for ways to do things better and these results give us a clear indication of the areas we can continue to improve on,” he said.
“Hume is a fast-growing city, so it’s important that we continue to work hard and keep pace with the needs of our community.”
About 600 residents took part in the survey through randomly-selected telephone interview or by completing a paper-based or online survey.
Overall, community satisfaction with the council increased, with the council receiving a mean score of 3.7, up from 3.1 in 2016-17.
“It’s encouraging to see increases in satisfaction levels with council’s overall performance in the most recent survey, but we know that there are areas that need more attention and improvement,” Cr Porter said.
The survey results will be used to help develop the council’s draft budget, which will be released later this month.
