The state government is investing a further $600,000 to expand the Energy Assistance Program to meet increasing demand.
The Victorian Budget 2025/26 invests $331.9 million on a range of initiatives to drive down power bills.
The Energy Assistance Program offers free one-on-one assistance for customers having trouble paying their energy bills. Customers can contact the program via phone or at an in-person event and talk with a trained energy advocate who can help them access the support they are entitled to.
The Energy Assistance Program helps customers access Victoria’s energy concessions. They include a 17.5 per cent discount off annual electricity and winter gas bills for concession card holders or Utility Relief Grants of up to $650 per utility every two years to Victorians unable to pay their bills.
The program also reinforces the Payment Difficulty Framework, which requires energy retailers to provide payment assistance to households who are behind on their bills, including fair payment plans.
The budget also invests $50 million to deliver a $100 Power Saving Bonus for households with a concession card.
All Victorians are encouraged to visit the free and independent Victorian Energy Compare website to shop around for a better deal on their energy – last year, users typically saved $240 per year on their energy bills by switching.
The program is delivered by Anglicare Victoria. To access the program you need to hold a Commonwealth Government Concession card or be struggling or expecting to struggle to pay your energy bill.
If you need assistance with your energy bills, you can call an EAP energy advocate on 1800 161 215. To make sure you are on the cheapest energy bill offer visit compare.energy.vic.gov.au or call 1800 000 832.
