Goonawarra Neighbourhood House is holding device help sessions for residents who are struggling with technical difficulties.
Whether it be a phone, tablet, laptop or desktop computer, neighbourhood house volunteer Maguette Diedhiou is there to help.
Ms Diedhiou said she has been working as a support specialist for seven years, and has a masters in electrical engineering.
“I have worked in a range of roles supporting voice over IP products, point of sale software and payment devices, end users management, laptops and mobiles devices setup and maintenance,” she said.
“I always wanted to be more involved with the community, but I didn’t have an opportunity to do so until now as I have been a full time working mum.
“I am a customer oriented person and have always enjoyed helping people with technical issues.
“Last session, I assisted a lovely lady with a laptop issue she has had for a year now. Seeing it resolved and the smile on her face was an absolute pleasure for me.”
Ms Diedhiou said she has received positive feedback from her sessions and understands technical difficulties can be frustrating.
“Troubleshooting is not always easy and it requires a lot of patience and a step to step approach.
“My advice is to not let an issue frustrate you, calmly check all possible causes one at a time.”
An upcoming session will be held at Goonawarra Neighbourhood House on August 24, from noon to 2pm, and Ms Diedhiou said she will look to hold more sessions in the future.
Zoe Moffatt
