Mernda and Doreen residents are waiting four days for their express post to be delivered, with the suburbs excluded from Australia Post’s next day delivery service.
Australia Post offers next day delivery to suburbs within its express post network, with its website stating the service is available to 80 per cent of private and business addresses and post office boxes.
The service is available in almost every other suburb in the Whittlesea local government area, including Whittlesea, although next day delivery is only guaranteed to addresses within the township area.
Federal McEwen MP Rob Mitchell recently raised the issue in Parliament after being contacted by a number of Mernda and Doreen residents who were frustrated their suburbs had been excluded.
He has called on Australia Post to urgently address the issue.
“I’m not talking about rural regions here …Mernda and Doreen [are] 27 kilometres from the Melbourne CBD,” Mr Mitchell said.
“These are well-established suburbs neglected by Australia Post failing to meet the needs of our community.”
Mr Mitchell said parcels and letters sent via express post to Mernda and Doreen were being delayed.
“Quite frankly it is ridiculous that suburbs like Mernda and Doreen do not receive next day parcels and our community are waiting approximately four days for parcels that have been posted,” he said.
“This means important documents like passports and birth certificates are not arriving when my constituents need them even though they were sent express post, next day delivery.
“I call on Australia Post to make these suburbs part of the next day network so residents can get what should be expected.”
Australia Post said it was reviewing its express post network.
