Staff, residents, and representatives of Twin Parks celebrated a significant milestone—the one-year anniversary since Twin Parks joined Heritage Care, with the acquisition promising an ongoing commitment to delivering excellence in aged care to Melbourne’s northern senior community.
“This past year has been transformative,” explained Kathy Warren, head of group operations.
“We have introduced new processes, systems, and people to uphold our core value of delivering the highest quality of care to our community. We are committed to not just meeting but exceeding the expectations of our residents, representatives, and staff.
“Our success started back in July 2023, with Twin Parks’ re-accreditation for three years, achieving 100 per cent in all 42 requirements of the eight Quality Standards—a testament to our shared commitment to the provision of quality care.”
What better way to celebrate the anniversary than with a festive gathering! Twin Parks’ residents, representatives, and staff enjoyed an afternoon of fun and festivity—listening and dancing to Tony Merlino’s soothing voice while enjoying drinks and food with gusto.
“My heartfelt gratitude is towards our cherished residents who are truly the heart of this home. Each day, they share their stories, wisdom, and smiles that immeasurably enrich our lives. It is their spirit and strength that truly make this place a home. We (the staff) have learned so much from them, laughed together, and shared countless memorable moments,” said Nisah Maideen, Twin Parks residence manager.
“I also want to take this opportunity to thank the team for their selfless dedication, boundless compassion, and unwavering love that they pour into their roles each day. Their acts of kindness, empathy, and compassion bring comfort and joy to the residents of Twin Parks, and they are eternally grateful for their care and support.“
As Heritage Care celebrates this first ‘birthday,’ it is excited about the many opportunities that lie ahead. New programs and initiatives focusing on wellness, community engagement, and the well-being of residents are to be rolled out to continue cultivating a spirited community.
Schedule a visit today – heritagecare.com.au.
