Hannah Hammoud
Melbourne Airport has been awarded best airport in Australia and the Pacific at the international Skytrax World Airport Awards in Amsterdam.
Thousands of Melbourne airport staff were also recognised at the awards with the team named as best airport staff in Australia and the pacific.
Known as the Oscars of the airport industry, the awards are based on passenger survey evaluations of experiences across more than 550 global airports.
Melbourne Airport chief executive Lorie Argus said the awards recognised the significant investment the airport had made in terminal facilities, airfield infrastructure and staff training over the past 12 months.
“Customer service is at the heart of what we do, and we’re incredibly proud of the work our team puts in to give our passengers the best experience they can,” she said.
The Airport invested more than $40 million to upgrade the toilets and rest rooms which was previously the largest cause of complaints. The airport is now looking toward focussing its efforts on upgrade works for the domestic terminal 1.
“Our aim is to be Australia’s favourite airport destination, and these awards suggest we are heading in the right direction,” Ms Argus said.
Melbourne Airport was also named best airport in Australia and the Pacific at the Skytrax awards in 2021 and 2020.
