Whittlesea residents are being invited to provide their feedback about the council’s draft Complaints Policy.
The policy aims to put an open and transparent customer complaint handling system in place to ensure a fair and objective handling of complaints.
In a statement, the council said it valued customers and residents and wanted to provide effective services.
“We value our customers and are committed to providing a high standard of service and ensuring consistency in service delivery,” the statement said.
“If our service falls short, or we make a mistake, we encourage our customers to contact us directly so we can resolve the issue promptly.
“We regard complaints as an opportunity to improve our practices and procedures.”
The policy outlines the council’s commitment to being accessible and responsive to determining the outcome of complaints quickly.
The policy also states external organisations for residents to contact about any issues they may have with the council.
The community feedback process will end Wednesday, November 24.
Details: engage.whittlesea.vic.gov.au/draft-complaints-policy
